Where appropriate, and especially for any complaints, please let us know the time and date you were speaking to one of the online workers and their login name if possible.
Please also give us an email or phone number so that we can respond to your complaint or query. If you do not want us to contact you, please make that clear when you phone or email.
Someone from the SNN will get back to you within 10 working days to follow this up and let you know of any action taken.